TERMS AND CONDITIONS

These terms and conditions apply to customers purchasing goods through www.medievalmerchant.com:

Medieval Merchant
Iron Fortress ApS
CVR no.: 30558758
Kornmarksvej 12-14
2605 Brøndby, Copenhagen
Denmark

info@medievalmerchant.com

CONCLUSION OF CONTRACTS

Iron Fortress ApS, hereafter referred to as “we”, “our” or “the company”, reserves the right to claim that prices have been misprinted on the online company shop. A final and binding agreement between you and the company is concluded when the company accepts your order. We will then send you confirmation of receipt by e-mail when the order is received and a shipment confirmation by e-mail when the shipping is underway. The order receipt received immediately after submitting the order does not constitute an order confirmation. To shop in our webshop www.medievalmerchant.com, you must be 18 years old and possess a valid accepted debit or credit card. You are solely responsible for submitting correct information to the webshop.

PRICES AND PAYMENT

Depending on your region, we accept the following currencies on our website: USD, EUR, GBP and DKK. The applicable price is displayed on our online shop regarding the relevant product on the date of placing the order.

We have taken all necessary precautions to make our website and payment options as safe as possible. Payment is made through Paypal or one of the following credit or debit cards: Visa, Visa Electron, MasterCard, Maestro, JCB, Union Pay or American Express. It is not possible to pay through a bank transfer. Once we receive the order, it will be processed, and you will receive a confirmation email. We will charge the credit card used for the purchase upon shipping your order. Pre-orders will not be charged before the items are ready for shipping.

VOUCHERS

Vouchers are percentile or fixed discounts applied during checkout of your order. They consist of a unique code that can be entered into the appropriate payment section box when making a purchase. Vouchers are occasionally provided through campaigns or given by our customer support team under exceptional circumstances.

DELIVERY

Orders are packed and shipped individually from our warehouse located in Copenhagen, Denmark. If you need delivery within Australia, New Zealand, Canada and North America, orders may be filled by our local partners to accommodate faster delivery times. This does not add any additional cost to your purchase.

Orders are shipped through UPS, FedEx or GLS and the delivery time will depend on the destination country. We usually pack and ship your order within two business days, but delays may occur. Do note that when receiving a package, a signature is required on your part. This means that we cannot deliver to PO Boxes or Drop-off points.

IMPORT FEES & TAX

Import Fees and Value added tax is not covered by Medieval Merchant and needs to be paid by the receiver. This will mean that you will be contacted by customs. If you are in need of help with information handling the customs clearance or need expanded information about products then please do not hesitate to ask. 

The company reserves the right to:

• Dismiss orders placed in a country other than the destination country.
• Not deliver any parcel without a signature from the receiver.
• Merge shipments if two or more orders are made to the exact location. Please write in the comments section if you wish for the orders to be sent separately.
• Cancel the payment and delivery of out-of-stock goods.
• Ship orders through other worldwide distributors of the company product range. In such cases, we will contact the placeholder of the order before the order is shipped from the distributor.
• Split an order into smaller orders and send different parts of the order from other distributors of the company product range.
• Not accepting orders placed through our online shop.

RETURNS

If you are dissatisfied with a product purchased from www.medievalmerchant.com for any reason, we offer a refund within the first 30 days of receiving the product. Returned products should be in the same condition as received. You are responsible for covering all shipping costs when returning the product to one of the assigned warehouses listed below. As you hold the product responsibility until received by us, we urge you to keep the shipping receipt for reference. When the returned product is received and passes inspection, you will receive a refund of your purchase to the PayPal account or credit card used for the original purchase.

DEFECTIVE PRODUCTS

If you experience defects in your product within two years of purchase, we will repair or replace the product. This only applies to defects in the original construction, and products malfunctioning due to incorrect use or neglectful maintenance are not eligible for repair or replacement.

CUSTOMISED PRODUCTS

Customised products are not returnable, although still subject to warranty in case of defects. When adding a Service Fee to your order, the products will be considered customised and therefore not returnable.

PRIVACY POLICY

This website and its owners take a proactive approach to user privacy and ensure that the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all Danish national laws and requirements for user privacy. We collect, store and process your information to complete your purchase or provide the following services complying with the European General Data Protection Regulation (GDPR). The following data is collected and stored when placing an order or creating an account: Name, address, telephone number and e-mail address. Users contacting this website do so at their own discretion. Your personal information is kept private and stored securely for up to five years, after which it is deleted. Every effort has been made to ensure a safe and secure e-mail form submission process, but we advises users using our e-mail form processes that they do so at their own risk. The company uses any information submitted to provide you with further information about the products and services it offers or to assist you in answering any questions or queries you may have submitted. Your personal information is disclosed to third parties only as permitted by law.

USE OF COOKIES

This website uses cookies to optimize the user’s experience while visiting the website. Where applicable, this website uses a cookie control system that allows the user to permit our website to use cookies on their computer/device on their first visit to the website. Users, who wish to block all cookies from our website and its external serving vendors, are advised to take necessary precautions through their web browser security settings.

This website uses tracking software to monitor its visitors to understand better how they use it. Google Analytics and Facebook Pixel provide this software, which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of our website but will not store, save, or collect personal information. You can read Google’s privacy policy here for further information: http://www.google.com/privacy.html.

External vendors may store other cookies on your computer’s hard drive when this website uses referral programs, sponsored links, or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

NEWSLETTERS

This website operates an e-mail newsletter program with MailChimp, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, but do so at their own discretion. Some subscriptions are manually processed through prior written agreements with the user. All personal details relating to subscriptions are stored securely. No personal details are passed on to third parties or shared with companies or people outside of the company and MailChimp. We refer to MailChimp’s privacy policy here: http://mailchimp.com/legal/privacy.

Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include, but is not limited to, the opening of e-mails, forwarding of e-mails, clicking links within the e-mail content, times, dates, and frequency of activity. E-mail marketing campaigns published by the company may contain tracking facilities within the actual e-mail.

This information is used to refine future e-mail campaigns and supply users with more relevant content based on their activity. Subscribers are allowed to unsubscribe at any time through an automated system. This process is detailed at the footer of each e-mail campaign.

EXTERNAL LINKS

Although we strive only to include safe and relevant external links on our websites, users are advised to always apply caution before clicking any external web link displayed on our website.

COPYRIGHT

Iron Fortress ApS is the sole owner of the brands “Epic Armoury”, “Epic Effect”, “Dark Moon”, “Ready for Battle”, “Stronghold” and “Zombieløbet,”, including copyrights and trademarks for the designs and names of the products and brand logos.

All content on the company websites, including, but not limited to, images, artwork, text, audio clips, and video clips, are, unless otherwise stated, owned and controlled by the company and may not in any way be reproduced, copied, republished, uploaded, posted, transmitted or distributed. Modifications of the content or unauthorized use of the content for any purpose violate our legal rights. The use of any company content on any other website or networked computer environment is prohibited unless explicitly authorized. The company must issue permission to use such material in writing to be valid.